FAQs

Travelling Basket is proud to support its independent makers. We believe fair trade is part of creating a sustainable & beautiful future for all, a future which has less waste. But how do we do it?


We work with people and companies who are creating products that are designed to last, be better for us as users and for our planet- our host. All our makers have a passion for what they produce and many of our products have come from age old traditions, using natural materials and designs that have stood the test of time. We believe this translates into the highest quality products that have been manufactured in a responsible way, supporting the maker whilst looking after our planet. We hope that our carefully selected products will become part of your everyday and be loved and used as they were made to be. You can find out more information about us and what we do on our about us page.


We work with artisans and crafts people, each with a unique skill set and product. Our aim is to make their carefully considered design and quality product available to a broader audience. A lot of what we do means being at a desk, working with design concepts, computers and in studios as well as travelling to find new talent and grow our maker family. While we spend our time curating, marketing and trading their carefully selected goods we're enabling them to focus on the important stuff: their craft, whilst also creating a lasting market place for their product. It's taken a team of people in all kinds of professions to make Travelling Basket what it is today. We strive to support our makers through curating the best of their work with our lifestyle brand, bringing makers from near and far to one seamless market place for all things beautiful, well designed and crafted, tested to endure and materials responsibly sourced.


We spend our time carefully seeking out and developing lasting relationships with all our makers. All our products must meet our straight forward brand criteria: that we know the maker and be able to ensure fair and safe working environments (wherever possible through visiting the workshops and studios); that they be made from responsibly and sustainable sourced materials; that the product design is for longevity and durability not the throwaway culture of replaceable product; where possible be made from locally sourced, harvested or produced materials; where possible be 100% biodegradable or with a low carbon footprint and that have been made to support our simple ethos of Ethical, Eco Friendly and Handmade. We believe that by supporting this culture of quality goods and working directly with our makers we can return to a more wholesome and sustainable way of living whilst still enjoying a very modern lifestyle. We care about our planet and work with people who share our passion for our environment and our vision.


Placing an order with Travelling Basket couldn't be simpler. Once you have seen an item on the site that you like, simply hit the add to cart button. A pop up window of your cart will appear at the side of your screen and you can either checkout by clicking check out or if you would like to order more items, simply click off the window to continue shopping and the pop out window will hide. We've even got a quick shop option where you can simply hover over the item you like and click to add directly to cart. If you feel you want to read further information about the product you can click on the product to read on, scroll through the large images available, read customer reviews and more. If you are ready to checkout, click the checkout button, where you will be guided through our simple checkout process. If you are having any problems placing an order then please e-mail us on info[at]travellingbasket.co.uk


Once the order is placed, you will receive a confirmation e-mail to the address supplied. If for any reason this does not arrive please e-mail us on info[at]travellingbasket.co.uk


We aim to process all orders within 1 business day once payment has been cleared. Our shipping time is usually within 3-5 business days (excluding some public and bank holidays). Please visit our Orders, Shipping and Returns page for full information.


We try to keep our shipping costs as low as possible and absorb as much of the costs as we can. Our shipping costs will vary based on the items you order, and start as low as £3.95. Please visit our Shipping page for rates.


Yes, we can ship internationally, for full details please visit our Shipping page.


We hope you won't need to but if you do we make it very simple for you to return or exchange an item, please visit our Returns page for details.


We respect your privacy and would never share any of your information with anyone. We will only email you with our own marketing material if you have given us consent to do so. If you no longer wish to receive emails from us then you can easily unsubscribe at any time following the unsubscribe option directly from any of the emails received. If you are not receiving emails from us, but have ordered from us, then we do not have access to your email information because you have not given it to us with consent to do this. If you wish to receive marketing and sales information then you must give us consent by signing up to our mailing list. Doing so does not mean we will pass on your information, only that you are now on our company mailing list.


We are always open online and you can also find us on the various social media platforms to shop and engage with us there however, we do also pop up at numerous festivals, markets and events across the UK so stay tuned for updates and news (we always add our upcoming events to our Facebook calendar so if you are on Facebook follow us there).


Yes, we care about the world we live in and incorporate a strict environmental policy and code of practice into all areas of our brand. You can read more about our environmental policy and the work we are doing on our Green Policy page.

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